{"versionId":"207d5533-3a30-4034-0946-08de2578a4ee","articleId":"b2e99e1f-42c0-493e-f701-08dc90dfadfc","title":"Chatbot features in Facebook Messenger","tags":["Messenger","All articles"],"content":"
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This article details the differences and limitations you may notice when implementing and interacting with a chatbot on Messenger, as well as some general considerations.

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The differences - eg in numbers of characters on a button - are because of Messenger's inherent channel limitations. Any application running on that channel would behave in the same way.

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Length of button text in Messenger

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Long button text will be truncated by Messenger. Try to keep your button text (eg buttons in engagements) under 20 characters, incl spaces.

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You can create separate engagements for the Messenger channel to accommodate this, using the \"Where\" setting:

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Engagements & buttons

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If your engagement has buttons and no \"Engagement message\" introducing the buttons, Messenger will display the text \"Here are some options:\" above the buttons. For example - 

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Follow up questions

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Follow up questions are displayed differently in Messenger as \"Related questions\" in carousel format, with the button \"Ask\"

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Video

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If you wish to display video in your Messenger bot answers, you need to add a Facebook video link as well as a YouTube link. YouTube videos will not display in Messenger.

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Callouts and styling

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Callouts and custom styling (colours/CSS) don't display on Messenger.

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How to disable your Messenger bot in the Helpfruit portal

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You can enable/disable your bot on Messenger, to temporarily prevent your bot sending messages on this channel.

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To do this, navigate to the Channel settings tab on Configuration > Main and toggle off the \"bot enabled\" switch for Facebook. Note this can take up to 15 minutes to take effect.

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Segmenting analytics

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Helpfruit analytics are segmented by bot source, allowing you to review and analyse conversations on Messenger vs the web channel.

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