Custom actions allow selected actions to be triggered in the bot, via a button shown to the user.
\nSome custom actions are configurable, as part of our Forms and Engagements features, allowing our customers to further enhance and customise their chatbot user experience.
\nOther custom actions relate to buttons that are built into Helpfruit and it's features. These cannot be changed.
\nEach custom action triggers a unique behaviour within the bot.
\nTypically, these actions relate to API forms and engagements. For example, an API can return a button that, when clicked, will trigger a form or an engagement event. This is the custom action.
\nNote: The click step is required - an API form can’t directly trigger a custom action.
\nInitiates a chat form.
\nExample
\nThe following is returned by an API call
Use this action to trigger an engagement event
\nExample:
Sends a message to the user on the chatbot’s behalf. It shows it in the chat widget as though the bot had typed it.
\nIn this example, the bot message is \"OK, ask me another question if you like\"
Set some context via the user-initiated click of the button, which can be stored for later use.
\nThis could be something like choose your home region: Auckland | Wellington
\n\n
Other actions are built into the bot, and are not configurable.
\nContact us if there's a specific custom action you don't see here, or something specific you'd like to achieve with buttons in your chatbot.
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