{"versionId":"9c3afc38-39a1-49d7-2889-08de83ab6d72","articleId":"a5f92996-8843-4169-62b9-08de6dc36976","title":"Tag organisation","tags":["tags","All articles"],"content":"

Tags help you organise your content, and drive the structure of information displayed on Help Pages. Learn more about tags

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Create parent and child tags (for example, Product > Features, Product > Pricing) to group related content, make Help Pages navigation simpler and speed up searches. 

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Table of Contents

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How to organise your tags

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Your tags can have no/flat structure, or a hierarchy.

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Flat structure

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A flat structure means that all tags have equal weight. This can be OK when you have a small number of content tags, but may become unwieldy or make information harder to find when your help content spans many topics.

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We highlight on your articles page when you have more than 20 articles and no tag hierarchy - e.g.:

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Hierarchical

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A hierarchical or tree structure has layers of information - topics and sub-topics. You can have as many layers as you want, to suit the information you are organising.

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Add parent tags

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To add hierarchy, you need to add or designate parent tags. 

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Edit a tag, and then select its parent. In this example, Connectors and integrations is the parent tag for Connectors

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And on Help Pages, the topic is displayed like this:

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You can add as many layers as you like to suit the information you are organising.
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Featured tags

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Featured tags are highlighted at the top of your Help Pages homepage, and provide quick links to priority topics - this can be outside of the parent > child hierarchy if you wish.

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Tag ordering/display

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Featured tags can be re-ordered to suit in the portal. Other tags are displayed (under their parent tags if relevant) in alphabetical order.

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How to see all articles 

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Featured tags are highlighted on your Pages homepage. To ensure that your users can navigate to all your content from the homepage, you may wish to create a tag called \"All articles\" or similar.

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When creating/editing a tag, you can also set this tag to be applied to all new articles by default:

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","description":"Leran how to create a hierarchical or tree structure for your Help Pages content, using tags.","isMarkdown":false,"publishedOnUtc":"2026-03-19T04:27:33.9235735","modifiedOnUtc":"2026-02-17T01:25:18.8364772"}