{"versionId":"98ea86dc-8cb1-48ef-95e5-08dc842a2812","articleId":"340cb2f4-8d81-49d3-8057-08dc2cd10260","title":"Using your bot to collect feedback","tags":["engagements","forms","All articles"],"content":"

You can use Helpfruit's flexible engagements feature + chat forms to collect user feedback at different points in the chat. Here's how:

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  1. Create a chat form to ask the desired question/s. For example:





    2. \n
  2. Create an engagement that offers this form. For example:

    You can use any of the available engagement triggers as a point to collect feedback - eg after one or more questions asked on a topic (tag), or after live chat is completed.

    3. \n
  3. Check the flow/user experience:


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  4. Start collecting feedback and get it sent directly to your chosen inbox. It's also possible to have a form response sent directly to a back-end system (eg CRM, Zendesk etc), via API integration or email-to-case functionality.

    5. \n
","description":"","isMarkdown":false,"publishedOnUtc":"2024-06-11T01:28:57.6846119","modifiedOnUtc":"2024-02-13T20:18:57.8507944"}