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Chatbot features in Facebook Messenger
This article details the differences and limitations you may notice when implementing and interacting with a chatbot on Messenger, as well as some general considerations.
The differences - eg in numbers of characters on a button - are because of Messenger's inherent channel limitations. Any application running on that channel would behave in the same way.
Length of button text in Messenger
Long button text will be truncated by Messenger. Try to keep your button text (eg buttons in engagements) under 20 characters, incl spaces.
You can create separate engagements for the Messenger channel to accommodate this, using the "Where" setting:
Follow up questions
Follow up questions are displayed differently in Messenger as "Related questions" in carousel format, with the button "Ask"
Video
If you wish to display video in your Messenger bot answers, you need to add a Facebook video link as well as a YouTube link. YouTube videos will not display in Messenger.
Callouts and styling
Callouts and custom styling (colours/CSS) don't display on Messenger.
How to disable your Messenger bot in the Helpfruit portal
You can enable/disable your bot on Messenger, to temporarily prevent your bot sending messages on this channel.
To do this, navigate to the Channel settings tab on Configuration > Main and toggle off the "bot enabled" switch for Facebook. Note this can take up to 15 minutes to take effect.
Segmenting analytics
Helpfruit analytics are segmented by bot source, allowing you to review and analyse conversations on Messenger vs the web channel.