Introducing schedules

Use schedules to specify the times and days your bot will perform a particular action, like offer live chat to your customers.

For example, you may wish to schedule a different welcome engagement on weekdays vs the weekend. Or set specific hours when you are available for live chat.

​Schedules include options for days of the week and optionally time during each day selected.

​The day/time are fixed to the time zone of your bot (eg NZ Standard Time)

One or more schedules can be added to an engagement, allowing for flexible activation and deactivation. This removes the need to turn engagements on/off at set times (although this is also still possible).

How to create a schedule​

Step 1 - create new schedule

Create new schedule 

Schedules can be found in the Actions menu in the portal.

Step 2 - give the schedule a name and specify the day(s) and, optionally, hours the schedule will apply

Edit a schedule for the days of the week
Edit days/hours

Step 3 - apply schedule(s) to engagement(s)

Find the relevant engagement in your engagements list (or create a new engagement), and add the schedule you created to your engagement. Learn more about engagements.

Apply your schedule to an engagement
Step 3 - Apply schedule to engagements

Schedule scenarios​​

I want to offer live chat only on Mondays, Wednesdays and Fridays

Create a Mon/Wed/Fri live chat schedule, and apply that to your live chat engagement.

Create as many schedules as you would like
Additional schedule options

I want to promote an offer regularly on a Monday 

Create a Monday schedule, and apply it to an engagement featuring that offer - maybe a welcome (conversation start) engagement?

Then, if it's a Monday, your customers will see that specific welcome when they open your bot.

Customise schedules to your liking

Edit an engagement and apply your schedules to it