A guide to knowledge management with Helpfruit
AI with guardrails
Use AI to:
- Accelerate chatbot creation (see knowledge juicer)
- Generate answers from your defined content on the fly
- Reduce maintenance effort
Add custom Q&A answers for:
- Priority content that has to be correct and consistent
- Including images and videos in answers
- Guided conversations - i.e. follow up questions
- Fastest response times
This gives you and your customers the best of both worlds.
You get an always-on chatbot that’s fast to build, easy to maintain and broad in coverage.
But it’s also grounded in your content. It will prioritise custom Q&A answers over AI, and will provide references and a disclaimer for AI answers.
Learn more about Helpfruit's answer modes:
AI that knows when it doesn’t know
Unlike some AI, your Helpfruit chatbot will say when it doesn’t know – with configurable escalation options from simple chat forms through to live chat and API integration with ticketing systems.
Continuous improvement, made easy
Rounding out the picture, real-time insights highlight gaps in your content and help you fix them.
